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Terms and Condition

Terms and Condition

Sherpa Expedition And Trekking is a reliable and dependable government-enlisted trekking organization in Nepal devoted to offering the most ideal administrations to our clients. With a goal of amending the travel industry segment of the nation, much exertion is put into making our rendering of administrations at a level that surpasses the rest. Our consumer loyalty's and joy is our first need.

Experience our terms and conditions cautiously before booking your excursion with us!

GENERAL BOOKING CONDITIONS

A photocopy of your international ID and a 30% store of the complete expense of the excursion ought to be given to us by you while booking the outing. The 30% store sum is non-refundable.

The rest of the sum can be paid upon your landing in Kathmandu or any destination before you set out for your trek/visit.

METHOD OF PAYMENT

You can make the installment either by wire move or by means of Visa.

Quick/WIRE TRANSFER

Account Holder: Sherpa Expedition and Trekking Pvt. Ltd

Current A/C: 12007443030026

Paying Bank: Himalayan Bank Ltd

Record Type: Foreign Currency (USD.)

Bank Street Address: Sorahkhutte Branch, Kathmandu, Nepal

Quick Code: HIMANPKA

Note: Bank administration charges identified with presenting a store are the duty of the customer. For Bank Transfers, Your receipt affirmation will be sent once we confirm getting the assets. The expense of the exchange of the cash by means of the national bank or any central bank won't be secured by us; those are not partnered to the aggregate sum that you would pay to us for the visit.

THROUGH DEBIT/ CREDIT CARD:

For the installment with charge card, it would be ideal if you open the connection, and complete the structure with important subtleties at that point continue, it is Quick, Easy and Secure:

https://sherpaexpeditiontrekking.com/online-payment 

Note: For charge card installments, 4 % additional will be required to you for a MasterCard handling expense.

1. Cancellations Before Trip Departure

Any cancellation made before the scheduled departure of the trek or expedition from Kathmandu or any destination will be handled according to the applicable pre-departure cancellation policy stated in the booking confirmation and agreed Terms & Conditions.

2. Strict Non-Refundable Policy After Arrival in Nepal and Commencement of the Trip

Once the client has arrived in Nepal and departed for the trek or expedition, 100% of all payments made to Sherpa Expedition & Trekking Pvt. Ltd. become strictly non-refundable.

  • This policy applies regardless of the payment method, including credit card, debit card, bank transfer, cash, or any other payment method. It applies to the full amount paid, whether the client has paid the entire trip cost or only part of it.
  • No refund, partial refund, reimbursement, future credit, or compensation will be provided if the client:
  • Decides voluntarily to return early from the trek or expedition for any reason.
  • Returns early due to sickness, injury, exhaustion, personal circumstances, lack of fitness, or any other health-related or personal issue.
  • Cannot continue or complete the planned itinerary due to weather changes, heavy snowfall, strong winds, rain, avalanches, landslides, or other adverse mountain conditions.
  • Is required to change the itinerary, route, destination, accommodation, or schedule due to weather, safety concerns, local conditions, government restrictions, or operational circumstances.
  • Cannot reach a planned destination, high camp, mountain pass, trekking region, or summit.
  • Chooses to leave the group or discontinue the trip at any point after departure from Kathmandu.

3. Weather Conditions and Failure to Reach the Summit

Mountain weather is unpredictable and can change at any time. Sherpa Expedition & Trekking Pvt. Ltd. cannot guarantee that clients will reach a particular destination or successfully summit a mountain.

If the summit attempt is cancelled, delayed, or unsuccessful due to bad weather, heavy snowfall, strong winds, unsafe climbing conditions, or any other circumstances beyond our control, all payments made remain 100% non-refundable.

This policy also applies if the client has arrived at the mountain, reached base camp or high camp, or spent additional days waiting for suitable weather conditions. Even if the client arrives two or three days earlier, waits for several days, or uses additional contingency days in the hope of improving summit conditions, no refund will be provided if the summit cannot be attempted or completed.

4. No Refund for Itinerary Changes or Early Return

Any changes to the original itinerary, including route changes, alternative destinations, additional waiting days, early returns, or adjustments made for safety, weather, health, or operational reasons, do not create any entitlement to a refund.

Once the trip has commenced after the client's arrival in Nepal and departure for the trek or expedition, the full amount paid is non-refundable, even if the trip is shortened, interrupted, modified, or not completed as originally planned.

5. Client Acknowledgement and Acceptance

By confirming a booking and commencing the trek or expedition, the client acknowledges and accepts this policy. The client understands that trekking and mountaineering involve unpredictable weather, changing mountain conditions, safety risks, and possible itinerary changes.

The client agrees that all payments made after commencement of the trip are strictly non-refundable under the circumstances described above, irrespective of the payment method or the reason for the trip being interrupted, changed, shortened, or not completed.

Below is the revised version for Sherpa Expedition & Trekking Pvt. Ltd. I have made these sections stricter and aligned them with your 100% non-refundable policy after commencement of the trip.

You can add these sections to your official Terms & Conditions.

6. RISK AND LIABILITIES

All trips operated by Sherpa Expedition & Trekking Pvt. Ltd. are conducted in accordance with applicable government regulations, tourism industry standards, and local operating requirements.

  • However, trekking, mountaineering, peak climbing, and adventure travel involve inherent risks and uncertainties. The company shall not be held responsible for delays, cancellations, interruptions, or changes to the original itinerary resulting from circumstances beyond its reasonable control.
  • Such circumstances include, but are not limited to:
  • Changes in government rules, regulations, or travel restrictions.
  • Natural disasters, including earthquakes, floods, landslides, and avalanches.
  • Political instability, strikes, demonstrations, or civil unrest.
  • Adverse weather and unsafe mountain conditions.
  • Domestic or international flight delays and cancellations.
  • Road blockages, transportation breakdowns, and operational disruptions.
  • Accidents, illness, epidemics, or other unforeseen emergencies.
  • Closure of trekking routes, climbing routes, airports, or restricted areas.
  • Any additional expenses arising from such circumstances, including accommodation, meals, transportation, helicopter services, medical assistance, or alternative travel arrangements, shall be the responsibility of the client unless otherwise agreed in writing.

7. LAST-MINUTE BOOKINGS

Sherpa Expedition & Trekking Pvt. Ltd. accepts last-minute bookings for selected trekking, tour, and expedition packages in Nepal, subject to availability and operational arrangements.

For Nepal trips, bookings may be accepted up to three (3) days before the scheduled departure date, provided that the necessary permits, transportation, accommodation, guides, and other arrangements can be confirmed.

For Bhutan and Tibet trips, last-minute bookings may not be possible due to visa processing, government permits, and other administrative requirements.

Full payment may be required at the time of confirmation for all last-minute bookings.

All payments received for confirmed last-minute bookings are strictly non-refundable, regardless of the reason for cancellation, postponement, interruption, or failure to complete the trip, subject to applicable law.

8. POSTPONEMENT AND RESCHEDULING OF TRIPS

Any request to postpone, reschedule, or change a confirmed trip must be submitted in writing by email at least thirty (30) days before the scheduled departure date.

  • Postponement requests are subject to the company's written approval and the availability of guides, permits, accommodation, transportation, and other operational arrangements.
  • For approved postponements of Nepal trips, a minimum postponement and administrative fee of USD 150 per person will apply.
  • This fee is non-refundable and will be deducted from the amount eligible for transfer towards the rescheduled trip.
  • Any additional expenses already incurred or non-recoverable commitments made by the company, including permit charges, accommodation deposits, transportation bookings, and third-party cancellation fees, may also be deducted.
  • The remaining eligible amount, if any, may be transferred towards a future trip with Sherpa Expedition & Trekking Pvt. Ltd., subject to the following conditions:
  • The postponement must be approved in writing by the company.
  • The new departure date must be confirmed with our office.
  • Any difference in the price of the new trip must be paid by the client.
  • Additional permit, transportation, accommodation, or operational costs must be covered by the client.
  • The transferred amount cannot be exchanged for cash or refunded.
  • Further postponements may be subject to additional charges.

Once the client has arrived in Nepal and departed from Kathmandu for the trek or expedition, postponement or transfer of unused trip payments will not be permitted under the standard policy. All payments will remain strictly non-refundable.

9. INCOMPLETE TOUR, TREK OR EXPEDITION

Sherpa Expedition & Trekking Pvt. Ltd. shall not provide refunds for any incomplete tour, trek, peak climbing activity, or mountaineering expedition once the trip has commenced.

  • This policy applies if the client is unable or unwilling to complete the planned itinerary for any reason, including:
  • Sickness, injury, or medical conditions.
  • Altitude sickness or physical exhaustion.
  • Insufficient fitness or personal preparation.
  • Personal decisions or voluntary early return.
  • Adverse weather or unsafe mountain conditions.
  • Failure to reach the planned destination, mountain pass, high camp, or summit.
  • Changes to the itinerary for safety or operational reasons.
  • No refund or compensation will be provided for unused accommodation, meals, transportation, permits, guide services, porter services, trekking days, or any other services included in the package.
  • Any additional expenses resulting from early return, medical assistance, transportation, or alternative arrangements shall be paid by the client.

All payments made to Sherpa Expedition & Trekking Pvt. Ltd. remain 100% non-refundable once the client has arrived in Nepal and departed from Kathmandu for the trip.

10. UNEXPECTED CIRCUMSTANCES AND TRAVEL DISRUPTIONS

Trips in Nepal and other mountain destinations may be affected by circumstances beyond our control, including natural disasters, political instability, government restrictions, severe weather, road closures, flight cancellations, and other unexpected events.

  • In such situations, Sherpa Expedition & Trekking Pvt. Ltd. will make reasonable efforts to assist clients and arrange alternative itineraries, transportation, accommodation, or other suitable arrangements wherever possible.
  • However, clients must understand that alternative arrangements may involve additional costs.
  • Any additional expenses arising from unforeseen circumstances shall be borne by the client unless otherwise agreed in writing.
  • If an alternative trip is offered, it may differ from the original itinerary, destination, duration, accommodation, or services.
  • An unexpected event, itinerary modification, interruption, or failure to reach the planned destination does not create an automatic entitlement to a refund.
  • Once the trip has commenced after the client's arrival in Nepal and departure from Kathmandu, all payments remain strictly non-refundable.
  • Any special postponement or credit arrangement must be expressly approved in writing by the company.

11. PRICE CHANGES AND ADDITIONAL CHARGES

Sherpa Expedition & Trekking Pvt. Ltd. reserves the right to revise trip prices where necessary due to significant changes in operational costs, government regulations, taxes, permit fees, transportation charges, accommodation costs, fuel prices, or currency exchange rates.

  • Any price changes applicable before booking confirmation will be communicated to the client.
  • Once a booking has been confirmed, additional costs may arise due to unforeseen circumstances, government decisions, or changes to services beyond the company's control.
  • Such additional costs shall be communicated to the client wherever reasonably possible and must be paid by the client.
  • The company shall not be responsible for absorbing additional expenses arising from circumstances beyond its reasonable control.

12. TRAVEL INSURANCE

Comprehensive travel insurance is mandatory for all clients joining trekking, peak climbing, mountaineering, and adventure activities organised by Sherpa Expedition & Trekking Pvt. Ltd.

  • The insurance policy must provide adequate coverage for the actual nature and maximum altitude of the planned activity.
  • The policy should include:
  • Emergency medical expenses and hospitalisation.
  • High-altitude trekking and mountaineering, where applicable.
  • Helicopter rescue and emergency evacuation.
  • Medical repatriation.
  • Personal accidents and injuries.
  • Trip cancellation and interruption.
  • Travel delays and missed connections.
  • Loss, theft, or damage to personal baggage and equipment.
  • Natural disasters and other relevant travel risks.
  • Clients are solely responsible for purchasing suitable insurance and verifying that their policy covers the activities and altitude of their chosen trip.

Sherpa Expedition & Trekking Pvt. Ltd. shall not be responsible for expenses that are excluded from or not covered by the client's insurance policy.

13. FLIGHT DELAYS, CANCELLATIONS AND ADDITIONAL EXPENSES

Flight delays, postponements, and cancellations are common in Nepal, particularly during unfavourable weather conditions in remote mountain regions, including the Everest, Annapurna, Dolpo, Simikot, and Jumla regions.

  • Flights may be delayed, cancelled, diverted, or rescheduled due to poor visibility, strong winds, rainfall, snowfall, technical issues, airport restrictions, and other circumstances beyond our control.
  • Clients are strongly advised to carry sufficient additional funds to cover unexpected expenses, including:
  • Additional accommodation.
  • Meals and personal expenses.
  • Alternative transportation.
  • Helicopter transfers.
  • Additional domestic flights.
  • International flight changes.
  • If a helicopter transfer is required due to the cancellation of a scheduled domestic flight, the associated cost shall be paid by the client.
  • Sherpa Expedition & Trekking Pvt. Ltd. will assist with alternative arrangements wherever reasonably possible, subject to availability and safe operating conditions.
  • The company shall not be responsible for additional expenses arising from such flight delays or cancellations.
  • Clients are strongly advised to keep at least one or two contingency days in their travel schedule, particularly for Everest region treks and other remote mountain destinations.

Flight delays or cancellations do not entitle clients to a refund of the trekking or expedition package.

14. CLIENT CONDUCT AND LEGAL RESPONSIBILITIES DURING THE TOUR

  • All clients must comply with the laws, regulations, and local requirements of Nepal and any other country included in their itinerary.
  • If a client engages in unlawful activities, violates local laws, behaves in a threatening or unacceptable manner, or is required to leave the country due to their own actions, Sherpa Expedition & Trekking Pvt. Ltd. shall not be responsible for the resulting consequences.
  • The company reserves the right to terminate the client's participation where their conduct creates a serious safety, legal, or operational concern.
  • In such circumstances:
  • No refund will be provided for unused services.
  • No compensation will be provided for the termination of the trip.
  • Any additional accommodation, transportation, legal, or travel expenses shall be the client's responsibility.
  • The client shall be responsible for any damage, penalties, or costs arising from their actions.

All payments remain strictly non-refundable once the trip has commenced, subject to applicable law.

15. THIRD-PARTY BOOKINGS AND APPLICABILITY OF TERMS & CONDITIONS

These Terms & Conditions apply to clients who book their trips directly with Sherpa Expedition & Trekking Pvt. Ltd.

Clients booking through travel agencies, tour operators, online travel platforms, resellers, or other third-party agents may also be subject to the respective booking provider's terms and conditions.

Clients are responsible for reviewing the applicable payment, cancellation, refund, and postponement conditions of their booking provider.

The operational and safety policies of Sherpa Expedition & Trekking Pvt. Ltd. shall apply to the services operated by our company, subject to any separate written agreement and applicable law.

16. IMPORTANT CLIENT ACKNOWLEDGEMENT

  • By confirming a booking and commencing a trip with Sherpa Expedition & Trekking Pvt. Ltd., the client acknowledges that they have read, understood, and accepted these Terms & Conditions.
  • The client specifically understands that:
  • The advance booking deposit is non-refundable.
  • Cancellation charges apply before departure according to the official cancellation schedule.
  • Once the client has arrived in Nepal and departed from Kathmandu or any destination of trip start point for the trek or expedition, all payments become 100% non-refundable under the company's stated policy.
  • Weather conditions, flight disruptions, illness, injury, early return, itinerary changes, and failure to reach a destination or summit do not automatically entitle the client to a refund.
  • Additional expenses arising from unforeseen circumstances are the client's responsibility unless otherwise agreed in writing.

BOOKING FLEXIBILITY – CREDIT FOR FUTURE TOURS

You can confirm your trekking or tour booking with just a 10% advance deposit, which is non-refundable. If your plans change before arriving in Nepal, or unforeseen circumstances such as bad weather prevent you from departing on your scheduled trek or expedition, you do not have to lose your booking funds.

Instead of cancelling, you can keep your eligible payments as credit for future tours, valid for 4 years. You can choose a different departure date or change your destination and rebook with Sherpa Expedition & Trekking Pvt. Ltd. without additional cancellation or amendment fees.